Refund Policy

Refund & Return Policy

Last Updated: December 16, 2025

At GSOIAX & Zitahli, your satisfaction is our top priority. We stand behind the quality of our RFID blocking wallets and want you to be completely happy with your purchase.

30-Day Money-Back Guarantee

We offer a 30-day satisfaction guarantee on all our products. If you're not 100% satisfied with your wallet for any reason, you can return it within 30 days of the delivery date for a full refund or exchange.

Return Eligibility

To be eligible for a return, your wallet must meet the following conditions:

  • The item must be unused and in the same condition that you received it
  • It must be in the original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)
  • The return must be initiated within 30 days of delivery

How to Initiate a Return

Returning your wallet is easy:

  1. Contact Us: Email our customer service team with your order number and reason for return
  2. Receive Return Label: We'll send you a prepaid return shipping label within 24 hours
  3. Pack Your Item: Securely pack the wallet in its original packaging
  4. Ship It Back: Attach the prepaid label and drop off at your nearest shipping location
  5. Track Your Return: Use the tracking number to monitor your return shipment

Refund Processing

Once we receive your returned item:

  • We'll inspect the wallet to ensure it meets our return eligibility criteria
  • If approved, your refund will be processed within 5-7 business days
  • The refund will be credited to your original payment method
  • You'll receive an email confirmation once the refund is processed

Please note: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

If you'd like to exchange your wallet for a different color or style:

  • Follow the same return process outlined above
  • Indicate in your email that you'd like an exchange and specify your preferred item
  • We'll ship your replacement item once we receive your return
  • Exchanges are subject to product availability

Return Shipping Costs

  • Defective or Damaged Items: We provide a prepaid return label at no cost to you
  • Change of Mind: We provide a prepaid return label for your convenience
  • International Returns: Please contact us for specific return shipping instructions

Non-Returnable Items

The following items cannot be returned:

  • Wallets that show signs of use or wear
  • Items without original packaging or tags
  • Products damaged due to misuse or improper care
  • Personalized or custom-made items (if applicable)

Damaged or Defective Items

We carefully inspect all products before shipping. However, if you receive a damaged or defective wallet:

  • Contact us immediately with photos of the damage
  • We'll arrange for a free replacement or full refund
  • No need to return the damaged item unless we request it
  • We'll expedite shipping of your replacement at no extra charge

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company - processing may take some time
  3. Contact your bank - there's often a processing delay
  4. If you've done all of this and still haven't received your refund, please contact us

Gift Returns

If the wallet was purchased as a gift:

  • The recipient can return it following our standard return policy
  • A gift card or store credit will be issued for the purchase amount
  • The original purchaser can also initiate the return on behalf of the recipient

Warranty Information

All our wallets are crafted with premium materials and undergo rigorous quality control. While we offer a 30-day return policy, we also stand behind our products beyond this period. If you experience any manufacturing defects or quality issues, please contact us and we'll work with you to find a satisfactory solution.

Contact Us

If you have any questions about our refund policy or need assistance with a return:

  • Email: [Your customer service email]
  • Response Time: Within 24 hours
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (PST)

Your satisfaction is our commitment. We're here to ensure you have a positive experience with GSOIAX & Zitahli wallets.